Privacy Policy for MCXL

Effective Date: 2025-06-21

1. Introduction

Welcome to MCXL ("we," "us," or "our"). We provide a Software-as-a-Service (SaaS) platform that offers Retrieval-Augmented Generation (RAG) services for large language models, focusing on question-and-answer (Q&A) capabilities in the popular trends domain.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that is necessary to provide and improve our services to you.

  • Personal Information You Provide:
    • Email Address: We collect your email address when you sign up for an account. This is used for account creation, authentication, and essential service-related communications.
    • Payment Information: We do not directly collect or store your payment card details. We use a secure third-party payment processor, Stripe, to handle all payment transactions. We may receive transaction identifiers and summary information from Stripe, but not your full payment details.
  • Information We Collect Automatically:
    • Q&A Conversation Data: To provide our core service, we process the questions you submit and the answers generated ("Conversation Data"). We use this data to operate, maintain, and improve our services. We treat your Conversation Data as confidential.

3. How We Use Your Information

  • To Provide and Maintain Our Service: To create your account, provide you with access to our RAG services, and manage your subscription.
  • To Manage Your Account: To communicate with you about your account, such as sending notifications about payment failures or changes to your subscription.
  • To Process Payments: To facilitate payment transactions for your subscription through our third-party payment processor.
  • To Improve Our Services: To analyze Conversation Data in an aggregated and anonymized manner to understand trends, improve the quality and accuracy of our models, and develop new features.
  • To Ensure Security: To monitor for and prevent fraudulent or unauthorized activity and to protect the security of our platform.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

4. Data Sharing and Disclosure

We do not sell your personal information. We only share your information with third parties under the following limited circumstances:

  • Payment Processing: We share necessary information with Stripe to process your payments. Stripe's use of your personal information is governed by their own privacy policy, which you can review on their website.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain your email address as long as your account is active. Conversation Data may be retained for a longer period in an anonymized form for service improvement purposes. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Cookies and Tracking Technologies

Our website does not use cookies or other similar tracking technologies for advertising or analytics. Essential, functional tokens may be used to maintain your session and keep you logged in.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access: You have the right to request copies of your personal information.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure (Right to be Forgotten): You have the right to request that we erase your personal information, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at support@redplus.xyz. We will respond to your request in accordance with applicable law.

8. International Data Transfers

Our service is hosted in the United States. If you are accessing our service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our service, you consent to this transfer. We take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

9. Children's Privacy

Our service is not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

In the future, if we decide to incorporate third-party services, such as analytics, we will update this policy to reflect those changes and describe your choices.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@redplus.xyz